Refunds & Returns Policy

Last Updated: 16 Dec, 2025

At Leatheo, customer satisfaction is important to us. Please read our Refunds & Returns policy carefully before placing an order.

1. Eligibility for Returns

You may request a return if:

  • The product is damaged, defective, or incorrect

  • The return request is made within 7 days of receiving the product

  • The product is unused, in its original condition, and in original packaging

2. Non-Returnable Items

Returns will not be accepted if:

  • The product shows signs of use or damage caused by the customer

  • The return request is made after 7 days of delivery

  • The product is purchased during clearance or sale (unless defective)

3. Return Process

To initiate a return, please contact us at officialleatheo@gmail.com with:

  • Order number

  • Reason for return

  • Clear images or video of the product (if damaged or defective)

Our support team will guide you through the next steps.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 5–10 business days

  • Refunds will be issued to the original payment method

  • Shipping charges are non-refundable, unless the return is due to our error

5. Exchange Policy

If you receive a damaged or incorrect item, we offer a replacement or exchange at no additional cost, subject to availability.

6. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • Leatheo is not responsible for items lost during return shipping

7. Contact Information

For any questions regarding refunds or returns, please contact us at:

📧 Email: officialleatheo@gmail.com